Returns and Exchanges

Returns & Exchanges

What is Eeroplane return policy?

We want you to be 100% happy with EEROPLANE product. Items in new condition (unworn/unwashed) can be returned or or exchanged within 51 days of delivery.  Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us and we’ll make things right.

* Purchases from October 1 till December 31 can be exchanged during January next year.
* Custom print items are not eligible for returns.

How Can I return or exchange purchased goods?

To return or exchange an item please : Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We can't guarantee all items and sizes will be in stock for exchanges.) And ship to according to your country... Once your return is received, your new item(s) will be shipped out at no additional cost or your refund will be issued.

 

CZECH REPUBLIC & SLOVAKIA
Just bring your well packed item to any zasilkovna.cz pick-up place and use code 94114601 for shipping. Do not pay the shipping, it is on us.

If you do not have access to zasilkovna.cz, just mail your package to:

EEROPLANE s.r.o.
U Rybníka 497
74101 Nový Jičín – Žilina
Czech Republic
Europe

 

AUSTRIA
Please mail your package to our partner in Austria. Please make sure code 94114601 is in the address. Thank you.

Packeta eCommerce GmbH
94114601
Postfach 3
Litschauer Straße 7
3860 Heidenreichstein

 

GERMANY
Please mail your package to our partner in Germany. Please make sure code 94114601 is in the address. Thank you.

Packeta.de
94114601
Schloßplatz 2
086 48 Bad Brambach

 

FRANCE
Please mail your package only by COLISSIMO to our partner in France. Please make sure code 94114601 is in the address. Thank you.

Packeta International – 967337
94114601
c/o Asendia Germany
Rue Ettore BUGATTI
PFC Erstein
ZI Ouest – BP 110
67119 Erstein Cédex

If you do not use COLISSIMO, the package will not be processed by the logistic partner.

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